We have today updated the Wildcard SSL certificates on servers in the fido.net and server.fido.net domains As a result you may be prompted to confirm a change in the recorded SSL certificate you have stored in your caches. This is entirely normal and you should accept the new certificate if prompted. If we have…
Category: Latest
Latest
MBORC Update 27.12.2012
by jon • • 0 Comments
MBORC declaration and Service update This MBORC declaration and Service update is issued as a special alert to all Openreach customers due to the continuing severe weather experienced over the past few days On 24 December 2012, we declared MBORC for repair activities on 12 areas of the UK in addition to 6 areas already declared…
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24.12.2012 MBORC declaration
by jon • • 0 Comments
Due to the severe weather conditions witnessed in many parts of the UK, it is necessary for Openreach to declare MBORC for repair activities on the following 12 areas with effect from 08:00 hours, 24 December 2012:-
CoLocation Centres, Latest
vps2 failure
by jon • • 0 Comments
We are aware of issues with the Fido Control Panel (my.fido.net) and some customers with virtual machines hosted on the vpsh2 farm. We are working to resolve these issues currently and hope to have normal service restored within the next hour following a controller restart. Please accept our apologise for the inconvenience caused by…
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vpsh6 kernel panic
by jon • • 0 Comments
vpsh6 has experienced a kernel panic at approximately 21:30 this evening Engineers are currently investigating the fault and working on resolving the issues as quickly as possible. UPDATE We have recovered the server and are working on repairing the attached storage. A kernel update is in the process of being applied which should resolve…
Broadband, Latest
Openreach Severe Weather Update
by jon • • 0 Comments
Severe weather update October 2012 01 October 2012 Openreach (OR) have provided an update due to the severe weather conditions; this is likely to increase call volumes and impact handling times. The following update (week ending 28th September) is a direct communication from OR. “At 09.00 today we issued a MBORC (Matters Beyond Our Reasonable Control) declaration…
Latest, Planned Maintenance
BT Wholesale 21CN Network Upgrades
by jon • • 0 Comments
Engineering work will be carried out in the LONDON FARADAY area as part of BT’s BRAS software upgrades for stability during the following windows; 05/07/2012 02:00 – 06:00hrs 06/07/2012 02:00 – 06:00hrs During this time customers will experience downtime of up to 2 hours. We advise users experiencing connectivity issues after the maintenance window has…
Hosting, Latest, Planned Maintenance
BT Service Protection Period
by jon • • 0 Comments
BT will be introducing a Service Protection Period beginning 18 days before the Olympics opening ceremony from 9th July through to 12th August 2012 and then between 27th August and 9th September 2012. During this period there will be targeted restrictions on large scale changes on their core IT and network services. The Service Protection…
Hosting, Latest
Control Panel Upgrades
by jon • • 0 Comments
We are in the process of rolling out a number of new features and a new look/feel to the Fido Control Panel. The updates should make the whole end user experience that little bit easier, with more understandable menu structures, easier to find functions as well as the addition of a number of new features…
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EU wide Reverse DNS Issues
by jon • • 0 Comments
Currently RIPE – the European Body responsible for all things to do with IP addresses – are experiencing problems with their root DNS service. This has resulted in a number of IP addresses losing their reverse DNS mappings. RIPE are working hard to resolve the problem, and will be posting more information on their…