Following yesterdays outage we have performed a full audit of our Virtuozzo server platform inspecting for signs of imminent failure. vpsh2 uses the same model of disks as vpsh3 and at least one of those disks is exhibiting a similar behaviour to the disks which failed on Thursday. As a precaution we are moving customer…
Category: Bulletin Board
Bulletin Board, Hosting, Latest
Server Failure
by jon • • 0 Comments
Friday 18th – 06:00 We have worked relentlessly with the manufacturers to try and recover this data however after 20 hours we have sadly had to take the view that the data is now irretrievable. Whilst it is our policy that customers are responsible for their own backups, we do take periodic backups of data…
Bulletin Board, Hosting, Latest, Planned Maintenance
redmail.com server reboot
by jon • • 0 Comments
The server hosting redmail.com and a number of corporate customers will be rebooted at 21:30 UTC this evening to apply a kernel security patch. We anticipate the reboot / down time should be no more than 5 minutes
Bulletin Board, Hosting, Latest
Control Panel offline
by jon • • 0 Comments
The control panel is currently offline following an unplanned reboot. Whilst the server has rebooted there is a large amount of storage to sanity check and we are waiting for “fsck” to finish running. We hope normal service will be restored by 21:00 hours. **UPDATE** The disk repair is taking considerably longer than anticipated. At…
Bulletin Board, Planned Maintenance
Upgrades to Plesk 8.2
by jon • • 0 Comments
Over the coming weeks we will be upgrading all Plesk nodes to Plesk 8.2.0 More information on Plesk 8.2 can be found in the following documents. What’s New in Plesk 8.2 (PDF, 304KB) Plesk Datasheet (PDF, 166KB) We will work to minimise any disruption caused by these upgrades which will be performed overnight during normal…
Bulletin Board, Latest
Emergency Maintenance
by jon • • 0 Comments
Maintenance has now been completed – we worked to keep any disruption to a minimum whilst replacing the faulty drives in this server – however would like to apologise to any customer affected whilst we worked on this server. ==== We have had to perform an emergency reboot of one of our hosting servers (vpsh6).…
Bulletin Board, Hosting, Latest, Planned Maintenance
Control Panel Maintenance
by jon • • 0 Comments
The main control panel server has been experiencing some technical difficulties over the last 24-48 hours. As a precaution we have reverted to backup hardware and have taken the main server offline for a full diagnostic. As a result customers may notice slightly slower response times from the control panel. We apologies in advance for…
Bulletin Board, Latest
Fax2Email Service Delays
by jon • • 0 Comments
We are aware of problems at our upstream telco which are causing issues with some fax2email accounts. Our service provider’s engineers are actively working on the problem and hope to have the issue resolved soon.
Bulletin Board, Planned Maintenance
Fabric Reload Required
by jon • • 0 Comments
As a result of last night’s network problems we are rolling out modifications to our core fabric which will require a reload of each core cisco on our network. We have already performed a reload at THN and IPH this morning as part of emergency remedial maintenance. We plan on performing a reload in HEX…
Bulletin Board, Hosting, Latest, London 3 (TFM3 - Telehouse North)
Outage Report
by jon • • 1 Comment
At approximately 03:10 this morning we experienced what appears to be the culmination of a memory leak on one of our core routers which caused the Cisco Express Forwarding (CEF) table to crash on said router. The problem was cleared by 06:10 this morning however there would have been up to a 3 hour window…