We are currently experiencing issues with apps-store-1 in the Glide cluster. Whilst this server currently only directly serves approximately 2% of our customer base, it is also a logging and lookup server and due to technical issues with this server customers may experience some issues access email via the web interface at this time…
Author: jon
Bulletin Board, Hosting, Planned Maintenance
web-11 emergency maintenance
by jon • • 0 Comments
We have identified issues with web-11 which require an emergency reboot to clear
Bulletin Board, Hosting
Glide Service Maintenance (store-2)
by jon • • 0 Comments
We will be performing maintenance on apps-store-2 today between 16:00 and 17:00 UTC to apply security patches and update the mailstore software Access to mail accounts hosted on this mailstore will be interrupted during the update as the daemons are restarted Apologies for the short notice
Broadband
xDSL issues – South of England
by jon • • 0 Comments
17:00 Our upstream providers have made us aware of an issue affecting a large number of xDSL connections in the South of England They are working to resolve the issues at this time and we will update this notice as / when more information becomes available 17:30 – we are starting to see…
Hosting, Planned Maintenance
Fido Cloud Storage Maintenance
by jon • • 0 Comments
We are currently performing maintenance on store-1.fidocloud.com – part of our OwnCloud infrastructure to increase capacity and integrate into our newer S3 compatible Exabyte storage service. Customers with clients syncing to this particular store (backups primarily) will find connections are temporarily affected. We anticipate the maintenance should be completed within the next 12 hours…
Latest
web-11 issues
by jon • • 1 Comment
We became aware of issues with web-11 at approximately 17:30 this evening We believe there are one or more sites on the server which are currently on the receiving end of a DDoS attack. Engineers are working to address the problems and will have more of an update in a few hours. Initial attempts to…
Latest
DNS Server Upgrades
by jon • • 0 Comments
As part of our continued programme of improvements we have updated the DNS server farm this evening during the Wednesday maintenance window. The updates bring a number of security patches as well as the long awaited DNSSEC support customers have been asking for. Further to this we have also enabled additional servers in…
Broadband
DSL Bearer Outage
by jon • • 0 Comments
The following new Broadband (xDSL) incident has been identified. Further information is detailed below. Exchange Bearer Outage(New) Outage Start: Mon, 25/07/2016 16:40 End: Update: Mon, 25/07/2016 18:30 Clear: We are currently experiencing a Major Service Outage affecting customers connecting through the following exchanges. Further updates will be posted as they become available. ABERKENFIG ABINGER ALFRISTON AMERSHAM ARKWRIGHT…
Latest
ALL CLEAR – Issues affecting ported numbers
by jon • • 0 Comments
Further to our previous emails, we have been advised that the IPEX issue which caused EE & O2 calls to ported numbers to fail yesterday was fixed at 06:00 this morning.
Latest
Issues affecting ported numbers
by jon • • 0 Comments
We have been made aware of an issue with our upstream provider and routing issues affecting some ported numbers within the BT core network. BT are working on this issue currently and hope to have the problem addressed shortly Please accept our apologies for any inconvenience caused by this matter which is outside…