We are aware of intermittent problems accessing emails on web-11 currently and engineers are working on resolving this problem urgently. More information will be posted shortly We are currently rebooting web-11 to install an updated kernel as we believe the issue is related to a load related bug in the kernel. The server…
Author: jon
Hosting, Planned Maintenance
Cloud Platform Upgrades
by jon • • 1 Comment
We will be performing a number of upgrades to our Cloud platform in our regular Friday night maintenance slot on 30th November 2012. Customers with VPS servers will notice a brief (less than 10 second) outage whilst their servers are migrated to the new platform which involves a reboot. The new platform boasts faster CPUs…
CoLocation Centres
Cloud Storage Maintenance
by jon • • 0 Comments
Following investigations into reports of problems with servers mounting the vpsh2 cloud storage service we have identified anomalies in the file system which require a Reboot and disk scan. Owing to the urgency of the potential error if left unchecked we are planning on performing this maintenance overnight starting at 1am. Sites using this storage…
Bulletin Board, CoLocation Centres
vpsh1 disk failure
by jon • • 0 Comments
vpsh1 has experience a failure in one of its raid storage arrays. No data has been lost however the server is operating on a degraded level until the faulty unit can finish healing itself. In order to reduce the load on this server so that it can repair the array more effectively we are…
Broadband
MBORC Update
by jon • • 0 Comments
Service and MBORC update This briefing is to provide Openreach customers with an update on the current service situation. This briefing also serves as early notification of the next Service update call, due to be held on Thursday 15 November 2012. This week has seen us make good progress against our recovery plan, and once…
CoLocation Centres, Hosting, London 2 (TFM120 - Telehouse West)
web-12
by jon • • 0 Comments
web-12 is experiencing some difficulties / file system errors. We have taken the node offline temporarily for emergency maintenance in order to attempt to resolve these issues. We hope to bring the server back online following emergency maintenance
CoLocation Centres, Latest
vps2 failure
by jon • • 0 Comments
We are aware of issues with the Fido Control Panel (my.fido.net) and some customers with virtual machines hosted on the vpsh2 farm. We are working to resolve these issues currently and hope to have normal service restored within the next hour following a controller restart. Please accept our apologise for the inconvenience caused by…
Bulletin Board
MBORC Update 19th October 2012
by jon • • 0 Comments
MBORC update This brief is to provide Openreach customers with an update on Openreach MBORC status as at Friday 19 October 2012 MBORC lifted in 4 SOM areas/patches Following the MBORC update last Friday, 12 October 2012, where we were able to lift MBORC on 11 SOM areas/patches leaving 14 areas still subjected to MBORC, we are…
Hosting
web-12 maintenance
by jon • • 0 Comments
We are experiencing some technical difficulties with web-12 and several of the libraries on the server including PHP This appears to be as the result of a customer account which was exploited earlier this afternoon (and was quickly spotted). While we repair and reinstall this server customers may experience some down time / issues…
Latest
vpsh6 kernel panic
by jon • • 0 Comments
vpsh6 has experienced a kernel panic at approximately 21:30 this evening Engineers are currently investigating the fault and working on resolving the issues as quickly as possible. UPDATE We have recovered the server and are working on repairing the attached storage. A kernel update is in the process of being applied which should resolve…