Fido.Net Status Updates

PCS6 Cloud 6 Reboot

We are investigating the cause of a service failure with the new PCS6 Cloud 6 Front end.

 

A number of VMs have shut down, and we are investigating the cause of the failure currently

Update – the problem has been identified and resolved.  This issue should not happen again.

 

Background: 09:45 an auto policy check ran and identified a phantom issue with one of the front end nodes which correctly shut down as a result to protect the network.  Owing to a mis-configuration the failover node did not take over all of the  responsibilities of the primary which had shut down.  This mis-configuration has now been addressed, along with the phantom issue which caused the shut down in the first place.

Service was restored to the majority of nodes by 09:55 and all nodes by 10:02am

Please accept our apologies for this brief outage.  We are working on updating procedures to ensure that this misconfiguration will not happen again.

 

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