Following on from this weeks earlier emergency maintenance, a reboot of the LNS at HEX is required and we plan to perform this during the normal routine maintenance window Wednesday morning. The outage should last no more than 5 – 10 minutes and will occur at 3am.
Broadband
DSL Outage Report
by jon • • 0 Comments
At approximately 11:37 this morning we received reports that new connections to our DSL network were failing. Upon investigation it transpired that the Network Server in London 1 (Hex) was experiencing problems with its line card. Under normal circumstances we would disable the faulty server and allow the backup to take over, however the backup…
Broadband, Latest, Planned Maintenance
DSL Network Maintenance
by jon • • 1 Comment
We need to perform emergency maintenance on a portion of our Broadband network this evening. We will commence the maintenance at 00:00 and should have the work resolved by 01:00 During this time users may find their lines disconnect and that they may take some time to re-establish. We apologise for the short notice of…
Latest, Planned Maintenance
Router Maintenance
by jon • • 0 Comments
We will be rebooting the routers on our core network this evening to apply a new kernel/firmware patch. At the same time we will also be upgrading configurations on our switches. Customers will notice a brief loss of routing whilst this maintenance is undertaken due to their switch connections being reset. We plan to start…
Latest, Planned Maintenance
Control Panel Maintenance
by jon • • 1 Comment
We are experiencing technical difficulties with our main control panel server and have had to take the server offline for maintenance. We are actively working to restore this part of the service, and will have more information shortly. We hope that full service will be restored by 8pm this evening.
Hosting, Latest
VPSH1 / PSA02 problems
by jon • • 0 Comments
We are currently experiencing problems with VPSH1 and the virtual server PSA02 which is hosted on there. Customers with virtual web hosting accounts within PSA02 will find that their email and web site connections are slow and may be briefly unavailable whilst we work on this problem. We hope to restore normal service as quickly…
Hosting, Latest
Control Panel Outage
by jon • • 0 Comments
The main database server which drives the control panel system failed at approximately 12:50 today. Engineers were quick to respond, and the server was repaired and service restored by 13:30 hours.
Hosting, Latest
psa02 failure
by jon • • 0 Comments
At approximately 10:45 this morning psa02 experienced a server failure. Our engineers worked quickly to restore the server, however due to the fact there is roughly 2TB of storage attached to the server, it then took a further 2.5 hours to scan the disks and report all was well. Normal service was restored at approximately…
Latest, Planned Maintenance
Maintenance Completed
by jon • • 0 Comments
The emergency maintenance was undertaken today between 15:43 and 15:47. Affected customers will have noticed a brief drop in their DSL connections.
Broadband, Latest, Planned Maintenance
Emergency DSL Network Maintenance
by jon • • 0 Comments
There will be a brief outage on part of our DSL network as we apply a patch to one of the network servers. The outage should not last more than 5 minutes and connections should re-establish automatically once the reboot has taken effect. We anticipate work to commence shortly after 15:45 today.