One of the things to come out of the recent service issues was that very few customers are running backups of any kind. We always strongly advise customers that they should backup their important data, both at home and on their servers. If the worst were to happen, you could find yourself without important documents,…
Bulletin Board, Hosting
Outage Report – 18.01.08
by jon • • 0 Comments
It has been a very long 4 days, and I would like to express my sincerest apologies for the disruption in service experienced by those customers who were affected by the failure of the storage array on vpsh3 Thursday morning. We have now just about given up trying to recover any data from the failed…
Bulletin Board, Latest, Planned Maintenance
Emergency Maintenance
by jon • • 0 Comments
Following yesterdays outage we have performed a full audit of our Virtuozzo server platform inspecting for signs of imminent failure. vpsh2 uses the same model of disks as vpsh3 and at least one of those disks is exhibiting a similar behaviour to the disks which failed on Thursday. As a precaution we are moving customer…
Bulletin Board, Hosting, Latest
Server Failure
by jon • • 0 Comments
Friday 18th – 06:00 We have worked relentlessly with the manufacturers to try and recover this data however after 20 hours we have sadly had to take the view that the data is now irretrievable. Whilst it is our policy that customers are responsible for their own backups, we do take periodic backups of data…
Hosting, Latest, Planned Maintenance
Control Panel Maintenance
by jon • • 0 Comments
We are performing maintenance and upgrades on the control panel over night During this maintenance connections to the control panel may not be possible / may be interrupted. We are working as quickly as possible to ensure the minimum of down time, and anticipate restoring normal service by 06:00 UTC
Hosting, Planned Maintenance
Control Panel Maintenance
by jon • • 0 Comments
We are performing maintenance and upgrades on the control panel over night During this maintenance connections to the control panel may not be possible / may be interrupted. We are working as quickly as possible to ensure the minimum of down time, and anticipate restoring normal service by 06:00 UTC
Hosting, Latest, Planned Maintenance
Server Outage (relay-1)
by jon • • 0 Comments
At approximately 15:40 UTC today, relay-1 experienced a kernel panic which caused the server to fail. Engineers responded quickly and by 15:50 had already rebooted the server, which then proceeded to perform disk checks before returning to service at approximately 16:30. We would like to apologise for this unscheduled outage, and are investigating the cause…
Hosting, Latest, Planned Maintenance
Microsoft Critical Security Patches
by jon • • 0 Comments
We have today received yet another “critical” security patch from Microsoft which needs to be installed immediately to prevent any risk of compromise of our Windows hosting platform. With this in mind we are actively installing the latest security patches on the Windows hosting servers, and each server will be rebooting in turn just as…
Latest
VZ host maintenance
by jon • • 0 Comments
vpsh3 is currently experiencing storage array problems. Our engineers are working hard to resolve this problem however it will be 2-3 hours before the server is restored. We were able to migrate most of the servers hosted on this platform onto alternative servers, however there were a handful which could not be migrated. Those servers…
Latest
VZ – vpsh2 – unscheduled outage
by jon • • 0 Comments
vpsh2 has just started to exhibit memory related problems. The server required a reboot and we are now continuing to monitor the server for any other abnormal behaviour. We are in the process of rolling out 2 additional VZ servers, these with Dual Processor, Quad Core Xeon servers, and we hope to have these live…