We are aware of issues accessing services located in IP House and engineers are investigating currently
Category: Latest
Latest
LoNAP Instability
by jon • • 1 Comment
At approximately 14:55 today we identified an issue with one of the peering networks we are members of (LoNAP) It quickly became apparent that there are issues on the exchange, which LoNAP engineers are investigating at this time As a temporary measure we have shut down all sessions to the LoNAP peering exchange and our…
Latest
EntaNet DSL Issues
by jon • • 3 Comments
We are aware of a DSL network issue on services provided through our EntaNet partner connection which was caused by a router failure in their network at approx 08:40 this morning. The faulty blade is being replaced and traffic routed around the affected node. As a result services are restoring slowly. Customers with…
Latest
web-21 maintenance
by jon • • 1 Comment
It appears that this morning, web-21 has become subject to a DDoS attack / an application on the server has gone haywire and consumed all local resources Engineers are investigating and working to restore this server as quickly as possible
Latest
web-21 server issues
by jon • • 1 Comment
A customer account on web-21 has been compromised within the last 20-30 minutes and is causing an extreme load on the server. We are currently working to contain the attack and secure the customer account, during which time web-21 may become unresponsive for brief periods of time We are working to resolve the…
Latest, Planned Maintenance
web-21 essential maintenance
by jon • • 1 Comment
We are aware this morning of an issue with web-21’s database and underlying file system Owing to the nature of the potential corruption we have been forced to take the machine out of service for emergency maintenance this morning. We hope to have the server restored within the next 2-3 hours Please accept…
Latest
Network Instability
by jon • • 1 Comment
In what currently appears to be a repeat of an incident late last week, we saw a period of instability today between 10:00 and 11:00 on part of our core network in London Engineers are investigating at this time and formulating a plan to isolate and resolve the issue permanently at this time. In order…
Latest
All Clear
by jon • • 0 Comments
The earlier instability has been addressed and we believe all services are restored to normal. A full update will be made on the original fault notice in due course
Latest
Network Instability
by jon • • 1 Comment
We are aware of some issues currently with network instability which seems to have started at approximately 20:30 this evening Engineers are investigating currently and will provide an update shortly
Latest
Fido Glide – Emergency Maintenance (Store 1)
by jon • • 1 Comment
We have identified an issue with a controller in store-1 which is part of the back end database cluster housing customer accounts in the Fido Glide service. As a precaution, we have taken this machine out of service and are working to restore and replace the controller. During this essential maintenance some customers may experience issues…