We are working over night to roll out Plesk 8.3.0 across our unix hosting platforms. This latest update brings a number of performance enhancements and additional features, including multi-domain alias support on web/email domains and the latest Horde webmail client. As we upgrade each server there may be a brief period where the server becomes…
Category: Hosting
Bulletin Board, Hosting, Latest
Backup Service
by jon • • 0 Comments
One of the things to come out of the recent service issues was that very few customers are running backups of any kind. We always strongly advise customers that they should backup their important data, both at home and on their servers. If the worst were to happen, you could find yourself without important documents,…
Bulletin Board, Hosting
Outage Report – 18.01.08
by jon • • 0 Comments
It has been a very long 4 days, and I would like to express my sincerest apologies for the disruption in service experienced by those customers who were affected by the failure of the storage array on vpsh3 Thursday morning. We have now just about given up trying to recover any data from the failed…
Bulletin Board, Hosting, Latest
Server Failure
by jon • • 0 Comments
Friday 18th – 06:00 We have worked relentlessly with the manufacturers to try and recover this data however after 20 hours we have sadly had to take the view that the data is now irretrievable. Whilst it is our policy that customers are responsible for their own backups, we do take periodic backups of data…
Hosting, Latest, Planned Maintenance
Control Panel Maintenance
by jon • • 0 Comments
We are performing maintenance and upgrades on the control panel over night During this maintenance connections to the control panel may not be possible / may be interrupted. We are working as quickly as possible to ensure the minimum of down time, and anticipate restoring normal service by 06:00 UTC
Hosting, Planned Maintenance
Control Panel Maintenance
by jon • • 0 Comments
We are performing maintenance and upgrades on the control panel over night During this maintenance connections to the control panel may not be possible / may be interrupted. We are working as quickly as possible to ensure the minimum of down time, and anticipate restoring normal service by 06:00 UTC
Hosting, Latest, Planned Maintenance
Server Outage (relay-1)
by jon • • 0 Comments
At approximately 15:40 UTC today, relay-1 experienced a kernel panic which caused the server to fail. Engineers responded quickly and by 15:50 had already rebooted the server, which then proceeded to perform disk checks before returning to service at approximately 16:30. We would like to apologise for this unscheduled outage, and are investigating the cause…
Hosting, Latest, Planned Maintenance
Microsoft Critical Security Patches
by jon • • 0 Comments
We have today received yet another “critical” security patch from Microsoft which needs to be installed immediately to prevent any risk of compromise of our Windows hosting platform. With this in mind we are actively installing the latest security patches on the Windows hosting servers, and each server will be rebooting in turn just as…
Bulletin Board, Hosting, Latest, Planned Maintenance
redmail.com server reboot
by jon • • 0 Comments
The server hosting redmail.com and a number of corporate customers will be rebooted at 21:30 UTC this evening to apply a kernel security patch. We anticipate the reboot / down time should be no more than 5 minutes
Bulletin Board, Hosting, Latest
Control Panel offline
by jon • • 0 Comments
The control panel is currently offline following an unplanned reboot. Whilst the server has rebooted there is a large amount of storage to sanity check and we are waiting for “fsck” to finish running. We hope normal service will be restored by 21:00 hours. **UPDATE** The disk repair is taking considerably longer than anticipated. At…