We are currently experiencing intermittent problems with a router in London-1 The problem initially presented at approximately 21:59 and was restored by 22:05 however a further failure has now occurred at approximately 22:45 Engineers are en route to site to investigate fully, and more information will be posted once we have a better understanding of…
Author: jon
Hosting, London 2 (TFM120 - Telehouse West), Planned Maintenance
RFO: London-2 – RPB Failure
by jon • • 0 Comments
At approximately 02:00 Thursday morning we experienced a failurein one of our racks located in TeleHouse North. An APC power bar experienced a terminal failure which took out 4 machines that were connected to it. It appears that the power bar then recycled and reset, causing a surge/spike which caused one of the 8 amp…
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VPS Host Maintenance
by jon • • 3 Comments
We are currently performing maintenance on vpsh1 and as a result a small number of VPS containers are currently unavailable. This maintenance is essential to ensure the continued high performance of this server, and we are working to keep the maintenance window as short as possible. vpsh1 is currently expected to return to service at…
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Fax2Email Service Delays
by jon • • 1 Comment
Engineers are currently investigating issues with the fax2email service which are affecting both the control panel, and also causing faxes to be delayed. We hope to have this resolved within the next 2 hours
Planned Maintenance
relay-1 rebooting
by jon • • 0 Comments
relay-1 has been exhibiting some strange behaviour this morning, which appears to be a mixture of a memory leak, a large nigerian spam and someone attempting to break through security barriers on the machine. As a precaution and as we needed to reboot to clear the memory leak anyway, we have upgraded the kernel and…
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Emergency Maintenance – London 1
by jon • • 0 Comments
Monitoring has detected a faulty power distribution unit in London-1 (Hex) Our engineers are currently en route with a replacement unit, which they expect to be able to install around midnight tonight. During this emergency maintenance window customers may notice a period of network instability, and certain servers will become unavailable as they are rebooted…
Hosting, Latest, Planned Maintenance
Web Server IP Address Change
by jon • • 0 Comments
The following has been sent to affected customers following the failure of one of our dedicated virtual servers. If your web site is no longer responding and you manage your own DNS then most likely it is as a result of this emergency maintenance:
Following on from our recent notification of upgrades, which were originally scheduled for this weekend, it became necessary to migrate your web hosting to the new server ahead of schedule overnight.
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vpsh3 disk failure
by jon • • 0 Comments
vpsh3 is reporting disk failures in its RAID-6 array. As a precaution we are moving all containers from this server and onto other host servers in the group. This will involve a reboot of affected containers.
Bulletin Board, Hosting, Planned Maintenance
Upcoming Web Server Upgrades
by jon • • 0 Comments
Dear Customer, Over the next 2 weeks something wonderful is going to happen to your current hosting subscription. Having extensively tested Plesk 9 over the last few months we are planning a major upgrade of our hosting accounts, with a view to moving everyone onto the latest Plesk and the latest versions of things like…
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psa10 service issue
by jon • • 0 Comments
Customers with dedicated IP addresses on psa10 may be experiencing problems connecting to their sites. We are aware of this problem, and our engineers are working on resolving this issue currently.