MBORC update and further declarations MBORC lifted from one SOM area in the South and declared in four further locations in the North of England and Scotland – 17 of 73 total SOM areas now affected We are committed to keeping MBORC declarations in place for as short a period as possible and to reviewing…
Author: jon
Hosting
web-11 maintenance
by jon • • 0 Comments
Engineers will be performing emergency maintenance on the server web-11 to resolve issues with the email queues on this server between 10pm and 1am tonight. During this time local delivery of emails may be delayed as engineers upgrade certain components to clear a problem with the system autoresponder module. No mail will be lost during…
Broadband, Latest
Openreach Severe Weather Update
by jon • • 0 Comments
Severe weather update October 2012 01 October 2012 Openreach (OR) have provided an update due to the severe weather conditions; this is likely to increase call volumes and impact handling times. The following update (week ending 28th September) is a direct communication from OR. “At 09.00 today we issued a MBORC (Matters Beyond Our Reasonable Control) declaration…
Bulletin Board, Hosting
Virtuozzo Patches
by jon • • 0 Comments
A number of security updates have been released for Virtuozzo recently and we are in the process of applying these to the various nodes in the cloud cluster. Due to the nature of some of the updates a reboot is required of certain controller nodes. These reboots should not impact production nodes, however during the…
Hosting
THN Routing Outage 27-07-2012
by jon • • 0 Comments
Routing issues between 19:00 and 20:05 BST – 27 Jul 2012 We are currently investigating the causes of a failure in THN which affected a number of customers who are routed through this node. Initial investigations point to a Cisco switch which experienced a failure and we believe caused a cascade of CEF table pollution…
Latest, Planned Maintenance
BT Wholesale 21CN Network Upgrades
by jon • • 0 Comments
Engineering work will be carried out in the LONDON FARADAY area as part of BT’s BRAS software upgrades for stability during the following windows; 05/07/2012 02:00 – 06:00hrs 06/07/2012 02:00 – 06:00hrs During this time customers will experience downtime of up to 2 hours. We advise users experiencing connectivity issues after the maintenance window has…
Hosting, Latest, Planned Maintenance
BT Service Protection Period
by jon • • 0 Comments
BT will be introducing a Service Protection Period beginning 18 days before the Olympics opening ceremony from 9th July through to 12th August 2012 and then between 27th August and 9th September 2012. During this period there will be targeted restrictions on large scale changes on their core IT and network services. The Service Protection…
Hosting, Latest
Control Panel Upgrades
by jon • • 0 Comments
We are in the process of rolling out a number of new features and a new look/feel to the Fido Control Panel. The updates should make the whole end user experience that little bit easier, with more understandable menu structures, easier to find functions as well as the addition of a number of new features…
Planned Maintenance
Control Panel Maintenance
by jon • • 1 Comment
We will be performing emergency maintenance on the Fido control panel this evening between 00:30 and 03:00 During this time the CP may be unavailable for periods of time as the database is optimized and updated, as well as while patches are applied to the numerous front end and back end nodes Apologies for the…
Planned Maintenance
Routing Updates 1st July 2012 – Postponed to 8th July 2012
by jon • • 0 Comments
NOTE – We are delaying this maintenance for a further 7 days to perform additional tests before the changes are rolled out onto the production network. Following on from the successful upgrade of our ISL in TeleHouse over the weekend, we are planning to perform additional software updates and changes next Sunday morning (1st July) again between…