Fido.Net Status Updates

Virtuozzo Server Problem

** RESOLVED **

16:00

The server was actually restored at approx 14:30 today however we have been monitoring for the last 2 hours to ensure that the rebuild of the RAID array which is now happening in the “background” was working successfully.

As a result customers should be able to access web and email services hosted on this server.

If you are still experiencing problems please contact support@fido.net for further assistance

** UPDATE **

14:00

Recovery is taking considerably longer than hoped, and we anticipate this server will be off-line for another 6 – 8 hours whilst we continue to try and recover the RAID array and associated data

09:30

At approximately 8:44 this morning vpsh1 – one of our main Virtuozzo servers experienced a multiple disk failure which seems to have impacted the fault tolerant storage array on that server.

As a precaution we are performing maintenance on this server currently replacing the affected disks and putting the file system through a complete integrity check

During this integrity check all sites hosted on this server will be unavailable. We anticipate the server will be restored to action by 2pm today.

On behalf of FidoNet I would like to apologise to customers affected by this outage. More information will follow as soon as we have an update.

vpsh1 currently hosts psa03 and psa06 amongst other virtual servers – and as such email and web hosting for a number of our shared hosting customers will be affected at this time.

Jon

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