Severe weather update October 2012
01 October 2012
Openreach (OR) have provided an update due to the severe weather conditions; this is likely to increase call volumes and impact handling times. The following update (week ending 28th September) is a direct communication from OR.
“At 09.00 today we issued a MBORC (Matters Beyond Our Reasonable Control) declaration for all our repair activities in the following SOM areas:
- Aylesbury
- Birmingham & Black Country
- Bradford & the Dales
- Central Scotland
- Cumbria
- Derby & Nottingham
- Durham & Tees Valley
- Highlands and Islands
- Lancashire
- Leeds & West Yorkshire
- Leicester
- Merseyside
- Mid Wales & Shrewsbury
- NE Scotland
- North Lincoln
- North Manchester
- North Wales
- Northampton
- Northumberland and Wearside
- SE Scotland
- South Manchester
- South Yorkshire and Chesterfield
- Southampton
- Stoke & Chester
- York
We entered the weekend with c16,000 jobs in the repair stack, which is within our standard operating range, in addition, with over 120,000 completions last week capacity had been created in many areas to focus on provision.
This means we were able to reduce UK average lead times from c25 working days to c22 last week as a result of this performance.
However with fault intake rates spiking in the early part of this week (14 per cent higher than planned nationwide), reflecting the damaging downpours and flooding of the weekend and early part of the week, this has taken the fault repair stack to 25,500 early this morning.
The additional engineers that are starting to join as a result of the recruitment and resourcing decisions we made earlier in the summer, will continue to be deployed on provision work. However, we will need to temporarily direct some of our installation capacity towards repair in order to clear this increase in faults your customers are experiencing.”
We have measures in place to prioritise certain customers’ issues such as elderly or vulnerable people and vital services such as doctor surgeries; however we ask for your patience while we work with Openreach to manage this exceptional situation as effectively as possible. Please be aware that this is a situation that is impacting the whole industry, and is not specific to FidoNet.
We will provide updates on the latest situation as we get them